Help
Frequently asked questions
Everything a new freelancer usually wants to know. Can't find it? We're a quick email away.
Getting started
What is FreelanceOS?
FreelanceOS is a business operating system for UK freelancers and sole traders. It brings your clients, tasks, invoices, expenses, documents and calendar into one connected place, with Flo (an AI co-pilot) running through all of it, and your tax estimated all year so nothing catches you out.
Who is FreelanceOS for?
Self-employed people, freelancers and sole traders in the UK who want to run their whole business from one calm place, instead of juggling spreadsheets, notes apps and separate invoicing tools.
Is FreelanceOS available on mobile?
Yes. There is a native iPhone app on the App Store. The web app is designed for desktop, so on your phone the iPhone app is the best way in. Your account and data are the same everywhere you sign in.
What platforms does FreelanceOS work on?
Three: iPhone (on the App Store), Mac (a native app you can download), and the web (in any browser, nothing to install). Sign in on any of them and everything syncs automatically. You can get them all from the downloads page.
Do I need to download anything to start?
No. You can use FreelanceOS free in your browser right now, with no install. If you would like a dedicated app, the iPhone and Mac versions are there whenever you want them.
How do I sign in?
With your Google account, your Apple ID, or an email and password. However you sign up, you get the same account across web, Mac and iPhone.
Plans and billing
Is there a free plan?
Yes, free forever, no card required. It includes up to 3 clients, 15 tasks, 5 invoices and 5 documents, plus Flo and the full workspace. Upgrade whenever you outgrow the limits.
How much does it cost?
£15 a month, or £150 a year (two months free). There is also a one-time Lifetime option at £249: pay once and own it forever. The free plan needs no card.
What do I get when I upgrade?
Everything, with no limits: unlimited clients, tasks, invoices and documents, recurring invoices, time tracking, your tax estimated all year, invoice payment links so clients can pay you, and Flo without the daily cap. It all syncs across iPhone, Mac and web.
If I pay on the web, does it unlock the iPhone and Mac apps too?
Yes. You are paying for your FreelanceOS account, not a single app. Buy once on any platform and it unlocks everywhere you sign in.
Can I cancel anytime?
Yes. You can change or cancel your plan anytime from Settings, with no lock-in and no cancellation fees. Lifetime is a one-time purchase, so there is nothing to cancel.
Tax and Making Tax Digital
Does FreelanceOS help with my tax?
Yes. FreelanceOS estimates your income tax all year as you work, so you always know roughly what to set aside. No nasty surprise in January.
Is FreelanceOS Making Tax Digital ready?
FreelanceOS is built for Making Tax Digital for Income Tax. Keeping your records digital and MTD-ready works today. Sending your quarterly updates directly to HMRC from inside the app is being finalised with HMRC and arrives soon.
What is Making Tax Digital?
Making Tax Digital (MTD) is HMRC's programme that requires self-employed people to keep digital records and send quarterly updates using compatible software. It is rolling out by income level over the next few years. FreelanceOS is designed to keep you ready for it.
Getting paid and your bank
Can my clients pay me through FreelanceOS?
Yes. Add a secure payment link to your invoices (powered by Stripe) so clients can pay you by card in a couple of taps, and you get paid faster.
Can I connect my bank account?
Today you reconcile transactions by uploading a bank statement (CSV), and FreelanceOS matches them to your invoices and expenses automatically. Direct, read-only open-banking connections through an FCA-regulated provider are on the way.
Flo, your AI co-pilot
What is Flo?
Flo is the AI co-pilot built into FreelanceOS. Unlike a generic chatbot, Flo is grounded in your actual data, your clients, tasks and numbers, so it can answer real questions about your business and help you get things done.
Your data and trust
Is my data safe?
Yes. Your data is encrypted in transit and at rest, isolated per account so no one else can see it, and we never sell or share it for marketing. FreelanceOS is registered with the ICO and built to UK GDPR.
Where is my data stored?
On secure cloud infrastructure (Supabase, running on AWS) in the European Economic Area. Your data stays within the EEA.
Can I export or delete my data?
Always. You can export your records, and delete your account and data whenever you want. Your data is yours.
Who is behind FreelanceOS?
FreelanceOS is built and operated by Maple House Films Ltd, a company registered in England and Wales. It is an independent product made by a working creative, for other self-employed people.